Get Help with Sumo Logic
Now that you know the basics, you can focus on using Sumo Logic to get the results you want from your data.
But when you have a question, you can reach out to us in a number of ways.
- Check out the Release Notes
- Search DocHub
- Visit the Learn Page
- Post a question on the Sumo Logic Community
- Try our Customer Slack channel
- Contact Support
Check out the Release Notes
Using Sumo day to day you will find most of the updates you need in the Service Release Notes. These release notes cover all the Sumo features and fixes that impact your data analytics.
There are also Collector Release Notes that cover updates to our data ingest tools. Usually these updates are of more interest to Sumo admins.
To find the Release Notes, choose the Release Notes link from any DocHub Page:
DocHub contains hundreds of articles on how to use Sumo. Let's look for Apache Access app documentation.
- In the search bar for DocHub, enter "Apache app".
- The Help results for returns several links, let's click the top one Apache App Dashboards.
- Click Apache App Dashboards, help will take you to the descriptions of the out-of-the-box Dashboards for Apache.
Visit the Learn Page in Sumo
Find out more about Sumo by clicking Learn from the Home page. Learn is designed to help you discover Sumo resources quickly by providing direct links to:
Important how-to videos
Tutorials on setting up and using Sumo for the first time
Support ticket interface
Available training webinars
What’s New page with the latest product announcements
Post a question on the Sumo Community
Our Community is the best way to find help for Beta Features and answers to puzzling questions, but you can also find templates to help you use Sumo more effectively. The Query Library is a series of posts available in the community that give you basic query templates to help you search Sumo more effectively.
Try our Customer Slack channel
Need to talk to an expert? Most of our developers make themselves available on our customer-facing Slack channel. Slack is a very popular chat channel, and if your question isn't time-bound:
Most of the time we're able to respond quickly to your question.