Lab 7: Get help

Check out the Release Notes

Using Sumo day to day you will find most of the updates you need in the Service Release Notes. These release notes cover all the Sumo features and fixes that impact your data analytics.

There are also Collector Release Notes that cover updates to our data ingest tools. Usually these updates are of more interest to Sumo admins.

To find the Release Notes, choose the Release Notes link from any DocHub Page:

Search DocHub

DocHub contains hundreds of articles on how to use Sumo. Let's look for Apache Access app documentation.

1. In the search bar for DocHub, enter "Apache app".
   
2. The Help results for returns several links, let's click the top one Apache App Dashboards.
   
3. Click Apache App Dashboards, help will take you to the descriptions of the out-of-the-box Dashboards for Apache.

Visit the Learn Page in Sumo

 Find out more about Sumo by clicking Learn from the Home page. Learn is designed to help you discover Sumo resources quickly by providing direct links to:

• Important how-to videos
• Tutorials on setting up and using Sumo for the first time
• Support ticket interface
• Product documentation
• Available training webinars
• Cheat Sheet
• Sumo Community
• What’s New page with the latest product announcements

Post a question on the Sumo Community

Our Community is the best way to find help for Beta Features and answers to puzzling questions, but you can also find templates to help you use Sumo more effectively. The Query Library is a series of posts available in the community that give you basic query templates to help you search Sumo more effectively.

1. Go to the Sumo Community.
2. Select Query Library.
3. All the posts here list available queries. Let's pick one to help you with your Apache Access data from the previous tutorials. Select Identify the top 10 source IP addresses by Bandwidth Usage.
   
    
4. You can copy the query template and create a new search:

Try our Customer Slack channel

Need to talk to an expert? Most of our developers make themselves available on our customer-facing Slack channel. Slack is a very popular chat channel, and if your question isn't time-bound you can:

1. Register for the channel at slack.sumologic.com.
2. Log in and join us.

Most of the time we're able to respond quickly to your question.

Log a Support Ticket

If you need an answer to a time-bound question, log a Support ticket. Consider the following best practices:

• When entering your Email address, use the email for your Sumo Logic login.
• Keep the Subject short, quickly describe the issue with keywords to help support.
• In the Description, include the following to help the support agents:
  • Organization ID found in Administration > Account > Account Overview window
  • Clearly describe the issue including steps to reproduce it, including any code in description and/or attached files
  • Provide the content name such as a dashboard, collector, source, app, or other features causing issues
  • If you have an issue with a query, include the query code by clicking Share from the Search log screen, copying, and pasting in the description
• For Attachments, provide helpful files including:
  • Collector log files in .zip or .tar format for installed collectors, found in /<Sumo_Home>/logs and /<Sumo_Home>/config directories
    On Linux, you will find <Sumo_Home> in /opt/SumoCollector.
    On Windows, you will find <Sumo_Home> in \Program Files\Sumo Logic Collector.
  • Screenshots of errors or other issues 
  • Code files that may be throwing errors

Issue submission form:

This video provides some best practices for submitting tickets.

Congrats! You've reached the end of the Using Sumo Tutorials. If you want more training, you can visit our Training Site.