Collector Installation Error Messages
For additional information, see Collector Management API.
Error Message | Troubleshooting Steps |
Unable to start Sumo Logic Collector service |
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An unknown error occurred while attempting to reach Sumo Logic. Please try again |
This happens when the Collector installer is unable to successfully reach Sumo Logic to translate a customer's username and password to obtain a one-time registration token.
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It's taking longer than expected to register your Collector with Sumo Logic. Please check your settings and try again. |
This happens when the Installer has successfully installed the Collector, but the Collector has not yet been able to register with Sumo Logic.
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Startup failed: Timed out waiting for a signal from the JVM |
The Tanuki wrapper that starts the Collector application uses ports 31000 - 32000 to start up the Java Virtual Machine (JVM). If these ports are unavailable because they are bound to other applications or are disabled due to firewall configuration, the JVM or the Collector fails to start up. To solve the problem, update the firewall settings or update the port range to a different unused port range as follows.
wrapper.jvm.port.min=<min_port_number> # default 31000
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couldn't derive collector name from host name |
Test the DNS on the host running the collector application using the following command(s).
If no host name is returned with any of these commands you may need to update your host configuration file to include the proper host name. You can also manually supply the Collector name as part of the user.properties configuration file to work around this issue. |
collectors.unauthorized |
Make sure your credentials are correct. Verify your username/password or access ID/access key combination by logging into Sumo Logic or using the Collector Management API. |
collectors.rate.limit.exceeded.auth |
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collectors.service.unavailable |
Visit status.sumologic.com. The Service might be undergoing maintenance. Try again in a few minutes. |
collectors.forbidden |
Attempt to register a Collector when a Customer's account is disabled or their ingestion is disabled. Fixing this requires an account change in Zuora. |
collector.error.401 |
Make sure your credentials are correct. Verify your access ID/access key combination by logging into Sumo Logic or using the Collector Management API. |
collectors.ambiguous.identify |
Due to multi-account support, if the same e-mail address is used on multiple accounts, it cannot be used to register a Collector. Instead, you must use an access ID/access key to register the Collector. |
collectors.collector.forbidden |
The user is not authorized to modify the specified Collector. The user account must have the Collector Management or Admin role to be able to create a Collector. |