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Sumo Logic

Install the Jira Cloud App and View the Dashboards

This page has instructions for installing the Sumo App for Jira Cloud and descriptions of each of the app dashboards.

This page has instructions for installing the Sumo App for Jira Cloud and descriptions of each of the app dashboards.

Install the App 

This section demonstrates how to install the Jira Cloud App.

To install the app, do the following:

Locate and install the app you need from the App Catalog. If you want to see a preview of the dashboards included with the app before installing, click Preview Dashboards.

  1. From the App Catalog, search for and select the app. 
  2. Select the version of the service you're using and click Add to Library.
  1. To install the app, complete the following fields.
    1. App Name. You can retain the existing name, or enter a name of your choice for the app.

    2. Data Source. Select either of these options for the data source.

      • Choose Source Category, and select a source category from the list.

      • Choose Enter a Custom Data Filter, and enter a custom source category beginning with an underscore. Example: (_sourceCategory=MyCategory).

    3. Advanced. Select the Location in Library (the default is the Personal folder in the library), or click New Folder to add a new folder.
  2. Click Add to Library.

Once an app is installed, it will appear in your Personal folder, or other folder that you specified. From here, you can share it with your organization. 

Panels will start to fill automatically. It's important to note that each panel slowly fills with data matching the time range query and received since the panel was created. Results won't immediately be available, but with a bit of time, you'll see full graphs and maps. 

Dashboard Filter with Template variables    

Template variables provide dynamic dashboards that rescope data on the fly. As you apply variables to troubleshoot through your dashboard, you can view dynamic changes to the data for a fast resolution to the root cause. For more information, see the Filter with template variables help page.

TipYou can use template variables to drill down and examine the data on a granular level.

Jira Cloud - Issue Overview

The Jira Cloud - Issue Overview dashboard provides users with a high-level view of activities such as issues created, closed, reopened, and in progress. 

Use this dashboard to:

  • Understand how issues are being created, closed and reopened.
  • Quickly identify issue types, components, and projects that need the most attention.
  • Identify how work in progress could affect your development and delivery lifecycle.


Jira Cloud - Issue Details

The Jira Cloud - Issue Details dashboard provides a visual overview of issues in Jira. The analytics help you visually examine critical information related to issues created compared to issues closed. The panels also provide details on open and closed issues, issue assignments and escalations. a list of issues escalated, unassigned, or reopened, and the average time is taken to close issues. 

Use this dashboard to:

  •  Identifying issues, components, teams, and initiatives that require the most attention. 
  •  Get insight into the time taken to close Jira issues by projects, types, and users.


Jira Cloud - Recent Issues Changes

The Jira Cloud - Recent Issues Changes dashboard tracks the recent progress of Jira issues. The panels provide information about the type of issue, the timestamp when it was created, issue status, category, assignee, and issue summary.

Use this dashboard to:

  • Identify the recent progress of Issues. This dashboard gives the progress of your software delivery processes in chronological order. You can use filters to drill down to a more detailed view.

Following drill down, filters are available: Components, Project Name, Status, Label, Issue Key, Issue Type, Priority, and Status Category.


Jira Cloud - Sprint Events

The Jira Cloud - Sprint Events dashboard provides an at-a-glance view of sprint events. The panels also provide tabular representations of all sprint events spread over a week, sprints created, sprints started, and sprints closed.

Use this dashboard to:

  • Monitor the progress of sprints in your development cycle. You can track active sprints and their start and end dates.


Jira Cloud - User Events

The Jira Cloud - User Events dashboard provides an overview of user profiles. The analytics allow you to closely monitor the unusual activity related to users created, updated, and deleted. 

Use this dashboard to:

  • Monitor and audit all administrative activities related to the creation and modification of Jira Cloud users.