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Install the Opsgenie App and view the Dashboards

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This page provides instructions for installing the Opsgenie app, and provides examples of each of the predefined dashboards that allow for intuitive monitoring and analysis of Opsgenie alerts analytics.

This page provides instructions for installing the Opsgenie App, as well as examples of each of the app dashboards.

Install the App

This section shows you how to  install the Sumo Logic Opsgenie App.

To install the app, do the following:

Locate and install the app you need from the App Catalog. If you want to see a preview of the dashboards included with the app before installing, click Preview Dashboards.

  1. From the App Catalog, search for and select the app. 
  2. Select the version of the service you're using and click Add to Library.
  1. To install the app, complete the following fields.
    1. App Name. You can retain the existing name, or enter a name of your choice for the app.

    2. Data Source. Select either of these options for the data source.

      • Choose Source Category, and select a source category from the list.

      • Choose Enter a Custom Data Filter, and enter a custom source category beginning with an underscore. Example: (_sourceCategory=MyCategory).

    3. Advanced. Select the Location in Library (the default is the Personal folder in the library), or click New Folder to add a new folder.
  2. Click Add to Library.

Once an app is installed, it will appear in your Personal folder, or other folder that you specified. From here, you can share it with your organization. 

Panels will start to fill automatically. It's important to note that each panel slowly fills with data matching the time range query and received since the panel was created. Results won't immediately be available, but with a bit of time, you'll see full graphs and maps. 

Filter with template variables  

Template variables provide dynamic dashboards that rescope data on the fly. As you apply variables to troubleshoot through your dashboard, you can view dynamic changes to the data for a fast resolution to the root cause. For more information, see the Filter with template variables help page.

Opsgenie - Overview Dashboard

The Opsgenie - Overview Dashboard provides a high level view of alert types, details, trends, and comparisons. The at-a-glance graphs are an easy to access visual reference for alert breakdowns by source, team, priority, recipient, and tags.

Use this dashboard to:

  • Monitor key KPIs such as Alerts Created/Closed/Escalated/Acknowledged/Escalated to Next.
  • Track trends for different alert types in the Alerts over Time panel.
  • Identify any spikes or unusual behavior in your DevOps environment, then identify the root cause by drilling further down to view related fields.

OpsGenie_Overview.png

Opsgenie - Alert Details Dashboard

The Opsgenie - Alert Details Dashboard provides detailed graphs and analytics for alert outliers, escalated alerts, and alert summaries.

Use this dashboard to:

  • Gain visibility into the summary and source of the incident to help DevOps teams debug the root cause of the issue.
  • Use panel filters to slice the information by source, priority, team and users.
  • Track outlier in Alert Escalations to notify on-call teams to take appropriate action, and prevent any production outages.

OpsGenie_Alert_Details.png

Opsgenie - Alert Breakdown Dashboard

The Opsgenie - Alert Breakdown Dashboard provides visual graphs and detailed tables with analytics on alerts by priority, source, team, users, tags, and recipient, over time and by comparison.

Use this dashboard to:

  • Provide further visibility into alerts by breaking them down by different dimensions such as team, source, tags, users and priority.
  • Use bar graphs to identify unusual behavior or spikes across these dimensions.
  • Compare current status of Opsgenie Alerts within your Infrastructure to Yesterday’s status

OpsGenie_Alert_Breakdown.png