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Sumo Logic

Install the PagerDuty V2 App and view the Dashboards

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This page provides instructions for installing the Sumo App for PagerDuty V2 and  descriptions of the app dashboards.

This page provides instructions for installing the Sumo App for PagerDuty V2, as well as the descriptions of each of the app dashboards. Click a link to jump to a section:

Install the app 

Now that you have set up log and metric collection, you can install the Sumo Logic App for PagerDuty V2, and use its pre-configured searches and dashboards.

To  install the app, do the following: 

Locate and install the app you need from the App Catalog. If you want to see a preview of the dashboards included with the app before installing, click Preview Dashboards.

  1. From the App Catalog, search for and select the app. 
  2. To install the app, click Add to Library and complete the following fields.
    1. App Name. You can retain the existing name, or enter a name of your choice for the app.

    2. Data Source. Select either of these options for the data source.

      • Choose Source Category, and select a source category from the list.

      • Choose Enter a Custom Data Filter, and enter a custom source category beginning with an underscore. Example: (_sourceCategory=MyCategory).

    3. Advanced. Select the Location in Library (the default is the Personal folder in the library), or click New Folder to add a new folder.
    4. Click Add to Library.

Once an app is installed, it will appear in your Personal folder, or other folder that you specified. From here, you can share it with your organization. See Welcome to the New Library for information on working with the library in the new UI.

Panels will start to fill automatically. It's important to note that each panel slowly fills with data matching the time range query and received since the panel was created. Results won't immediately be available, but with a bit of time, you'll see full graphs and maps. 

Dashboard filters 

Each dashboard has a set of filters that you can apply to the entire dashboard, as shown in the following example. Click the funnel icon in the top dashboard menu bar to display a scrollable list of filters that are applied across the entire dashboard. 

PagerDutyV2_DashboardFilter.png

Each panel has a set of filters that are applied to the results for that panel only, as shown in the following example. Click the funnel icon in the top panel menu bar to display a list of panel-specific filters. 

PagerDutyV2_PanelFilter.png

Overview Dashboard

PagerDuty V2 - Overview Dashboard provides a high-level view of top alerts, triggered incidents summary, as well as a breakdown of per-user incident assignments and comparisons over a specified time interval.

Use this dashboard to:

  • Review the services, incidents and policies that are causing the most alerts.
  • Analyze detailed information on incidents using the Incident Summary panel. 
  • Drill down to examine data on a granular level with filters.

PagerDutyV2-Overview.png

Incidents Overview Dashboard

PagerDuty V2 - Incidents Overview Dashboard provides an at-a-glance analysis of triggered, acknowledged, escalated, assigned, and resolved incidents. This dashboard also provides a high-level view of incident trends and comparisons over specified time intervals.

Use this dashboard to:

  • Review a high-level view of incidents summaries.
  • Compare the state of incidents with that of a previous time

PagerDutyV2-IncidentsOverview.png

Incidents by Urgency and Escalation Policy Dashboard

PagerDuty V2 - Incidents by  Urgency and Escalation Policy Dashboard provides an overview analysis of urgency events, from low to high, as well as a breakdown of the services impacted by high urgency events.

Use this dashboard to:

  • Review see weekly incident summaries.
  • Analyze incidents by severity and escalation policy.

PagerDutyV2-IncidentsbyUrgencyandEscalation.png