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Sumo Logic

Create and Manage Orgs

Learn how to create and manage multiple Sumo Logic orgs.

Availability

Account Type Account Level
Credits Enterprise Operations, Enterprise Security, Enterprise Suite

This topic has information about Sumo Logic’s Orgs feature, which you can use to create and manage orgs. We use the term parent org to refer to the org from which you create a new org, and child orgs to refer to the orgs you create. 

The Orgs feature allows you to logically group, provision, and centrally manage and monitor the credits usage of multiple orgs. The feature is also useful for Sumo Logic Service Providers, enabling them to create trial orgs, and upgrade them to paid subscriptions.  

When you create a child org, you provision it with credits, based on the ingest volume you estimate for the org. We refer to the different flavors of ingest—Continuous Log Ingest, Frequent Log Ingest, and so on—as product variables. When you provision a child org you use a Credits Calculator to estimate and allocate required credits for each product variable. 

We refer to your estimates of ingest capacity required for each product variable as baselines. Sumo Logic’s throttling multipliers for logs and metrics are based on these estimates. (For example, if you estimate 1GB usage for logs and specify that as the "baseline" when you create the org, Sumo Logic will start throttling when ingestion to the org reaches 4 to 10 times the baseline. The multiplier depends on your account size.)

An Sumo Logic admin with the Create Child Org role capability can create child orgs under a parent org, and manage and monitor the allocation and consumption of Sumo Logic credits, across orgs, and for each child org. This functionality is available in the Sumo Logic UI at Administration > Organizations and also in the Organizations Management API.

Service provider support

If your company is a Sumo Logic service provider, you can create trial orgs for prospective customers. Trial orgs you create will have a 45 day trial period. You can provision a trial org up to the following ingestion limits. 

  • 5 GB Continuous tier ingest
  • 5 GB Frequent tier ingest
  • 5 GB Infrequent tier ingest
  • 5,000 metric data points per minute (DPM) 

A service provider can upgrade a trial org by editing the org, and changing the Plan Type. For more information, see Upgrade a trial org (service providers only) below.

Create a child org

This section has instructions for creating a child org. 

  1. Go to Administration > Organizations.
  2. Click + Add Organization.
    orgs-list.png
  3. The Create New Organization pane appears.
    create-new-org.png
  4. Organization Name. Enter a unique name for the org.
  5. Account Owner Email. Enter the name of the account owner.
  6. Account Owner First Name. Enter the account owner’s first name.
  7. Account Owner Last Name. Enter the account owner’s last name.
  8. Deployment. Select a Sumo Logic deployment from the list. 
  9. Plan Type. For typical Sumo Logic customers the Plan Type list has only one option you can select: the parent organization's plan type. 
  10. Click Use this Calculator.
  11. The Credits Calculator appears.
    credits-calculator-pov-trial.png
  12. Continuous Log Ingest. Enter or use the pulldown to select the volume of data you expect to ingest to the Continuous tier.
  13. Frequent Log Ingest. Enter or use the pulldown to select the volume of data you expect to ingest to the Frequent tier.
  14. Infrequent Log Ingest. Enter or use the pulldown to select the volume of data you expect to ingest to the Infrequent tier.
  15. Metrics. Enter or select the metric data points per minute (DPM) you expect to ingest.
  16. Click Use This Allocation.

Update an org's credits allocation

To change an org's credits allocation

  1. Go to Administration > Organizations.
  2. Click the row for the org you want to edit.
  3. Click Edit in the right hand pane.
    edit-pane.png
  4. Click Modify Allocation.
    modify-allocation-icon.png
  5. The Credits Calculator appears.
  6. Follow the instructions in the previous section to update the credits allocation.

Upgrade a trial org (service providers only)

To upgrade a trial org

  1. Go to Administration > Organizations.
  2. Click the row for the trial org you want to upgrade.
    org-list-POV.png
  3. Click Edit in the right-hand pane.
    view-edit-pane-trial.png
  4. In the edit pane, click Plan Type, and choose the Enterprise plan that appears as an option.
    plan-type-options-upgrade.png
  5. Click Allocate Credits.
  6. Follow the steps 12 through 16 of the previous section to allocate credits to the upgraded org.

Monitor credits quota and usage

This section has information about how you can monitor credit allocations and consumption across all your orgs, and for each child org.

View cross-org credits allocation and consumption

You can see what portion of your subscription credits have been allocated and consumed on the Administration > Organizations page.

  • The Usage % column indicates what percentage of overall subscription credits have been allocated to a child org.
  • The Credits Capacity line at the bottom of the page shows the count and percentage of  credits, out of your total subscription credits, have been allocated to child orgs, and the number of allocated credits that have been consumed. 
    cross-org-allocations.png

View child org credits allocation and usage

  1. Go to Administration > Organizations.
  2. Click an org in the list of orgs.
  3. A pane with details about the org appears on the right side of the page.
    org-details.png
  4. The Credits Usage section of the pane shows the number and percentage of the credits allocated to the org that have been consumed, along with the total credits that are allocated.
  5. Click View Details for more information.
  6. The <org-name> usage details popup displays the following information.    
    • Allocated Credits. The total number of credits allocated to the org.
    • Credits Used. The number and percentage of allocated credits that have been used. 
    • For each Product Variable, the following information is shown.
      • Credits Used. Number of allocated credits that have been used for the Product Variable.
      • Usage %. The percentage of credits allocated to the org that have been used for the Product Variable.
      • Units. Shows the volume of log ingest in GB or the DPM (metrics) that is equivalent to the credits used for the Product Variable.
        credits-usage-details.png

Access a child org

If a custom subdomain has been configured for a child org, and you have an account in the org, you can access it from the Organizations UI.

  1. Go to Administration > Organizations.
  2. Click the row for the org you want to access.
  3. Click Access Organization in the right hand pane.
    access-org.png

Audit logging for organizations

This section has examples of the messages Sumo Logic writes to the Audit Event Index when you create, deactivate, and update an org.  

OrganizationCreated

{"operator":{"email":"PF6gIXhGj33LzP8Ba7kzJkL9EAtz6RuSMYHHKnqbEICUz7PITMdceGFRdQESZ2JwpL7BSbGaOaUYmgADz3USgExa7egWZ8UY2wmm","id":"000000000AEE3701","interface":"INTERNAL","sessionId":"no_session","sourceIp":"54.177.241.252","type":"UserContext"},"organizationIdentity":{"email":"pjain+1ljjjjjlwasdk@sumologic.com","organizationName":"akjdhfjkhwqiue","firstName":"kajsdfh","lastName":"sakjdsh","orgId":"000000000AF45F28","deploymentId":"nite"},"subscriptionDetails":{"startDate":{"year":2020,"month":12,"day":16},"endDate":{"year":2021,"month":5,"day":11},"plan":"SUMO-ENT-SUI","credits":4388,"baselines":{"continuousIngest":1,"continuousStorage":30,"frequentIngest":1,"frequentStorage":30,"infrequentIngest":1,"infrequentStorage":30,"infrequentScan":0,"metrics":1,"cseIngest":0,"cseStorage":0}},"eventType":"Audit","severityLevel":"Info","accountId":"000000000AE07391","eventId":"67718e94-a8a3-4478-b778-975cd0e18e55","eventName":"OrganizationCreated","eventTime":"2020-12-17T04:59:05.584Z","eventFormatVersion":"1.0 beta","subsystem":"organizations"}

OrganizationUpdated

{"operator":{"email":"rmVOQ8CwUBuxqDydSLIV2ZljEogPcR7fwZiIShCBldZ5jhEl1c4wLHJhL1j6xkzVPVuqVJFf1c5VUvOMESv4ieY0xrxuVET6JXTw","id":"000000000B0858AE","interface":"INTERNAL","sessionId":"no_session","sourceIp":"122.181.102.148","type":"UserContext"},"organizationIdentity":{"email":"fkonkpjg3z@mail.peaksum.com","organizationName":"QEV9Z3Z","firstName":"ne3ieXF","lastName":"85lZdXD","orgId":"000000000AF35705","deploymentId":"nite"},"from":{"continuousIngest":200,"continuousStorage":30,"frequentIngest":200,"frequentStorage":30,"infrequentIngest":200,"infrequentStorage":30,"infrequentScan":0,"metrics":200,"cseIngest":0,"cseStorage":0},"to":{"continuousIngest":201,"continuousStorage":30,"frequentIngest":200,"frequentStorage":30,"infrequentIngest":200,"infrequentStorage":30,"infrequentScan":0,"metrics":200,"cseIngest":0,"cseStorage":0},"eventType":"Audit","severityLevel":"Info","accountId":"000000000AE07391","eventId":"2f816b83-3f10-434f-b5b9-e73aa223fd5d","eventName":"OrganizationUpdated","eventTime":"2020-12-16T11:29:53.428Z","eventFormatVersion":"1.0 beta","subsystem":"organizations"}

OrganizationDeactivated 

{"operator":{"email":"NXFzffOzayF9XOB5Rr3VotNkucC0qGCBNtvbvFnzc3Fx7TNYDqE57JT0JH2c11SZzXvQ1ja3uEoxdkH7aNUMzjva8KZlAzRVARmO","id":"000000000B077FF9","interface":"INTERNAL","sessionId":"no_session","sourceIp":"54.176.19.217","type":"UserContext"},"organizationIdentity":{"email":"ritesh@demo.com","organizationName":"Riteshtestemail","firstName":"Ritesh","lastName":"Kumar","orgId":"000000000AF43E5B","deploymentId":"nite"},"eventType":"Audit","severityLevel":"Info","accountId":"000000000AE07391","eventId":"4b23e75c-6ae7-4a19-865e-5f1a89b26823","eventName":"OrganizationDeactivated","eventTime":"2020-12-15T17:59:28.146Z","eventFormatVersion":"1.0 beta","subsystem":"organizations"}
 

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