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Sumo Logic

Account Types

Sumo Logic provides flexible account types for any size organization. Select from Free, Trial, Enterprise, or Professional accounts.

  • Free accounts give you access to core Sumo Logic features, with a daily data volume limit of 500MB. Free accounts allow three users, with 4GB of retention. For information about Free account features, see the "Free Accounts" column in the table below and Important notes on Sumo Logic Free accounts.
  • Trial accounts allow you to try all of Sumo Logic's advanced features to understand how Sumo Logic will fit within your organization before you buy. It includes a daily data volume limit of 1GB per day, with 20 users and 30 days of data retention. For information about Trial account features, see the "Trial Accounts" column in the table below and Important notes on Sumo Logic Trial accounts.  
  • Professional accounts scale to meet your growing needs for user licenses, data retention, and volume options based on subscription. You can upgrade from a Professional to an Enterprise account at any time.
  • Enterprise accounts, the premier Sumo Logic log management solution, are built to fit your organization's needs for data volume, data retention, and user management requirements. Enterprise accounts include Ingest Budgets and SAML-based SSO
Feature Description Free Account Trial Account Professional Account Enterprise Account
Audit Index  Provides event logs in plain text on internal events associated with account management, user activity, scheduled searches, and so on.  Upgrade required  Check.png Check.png Check.png
Audit Event Index Provides event logs in JSON on your account's activities allowing you to monitor and audit changes. This index is newer than the Audit Index. Upgrade required Check.png Upgrade required Check.png
Community Access to Community Support and discussions.  Check.png Check.png Check.png Check.png
Collector Management API Configure multiple Collectors and Sources using a script, without needing to use the Sumo Logic Web Application UI. Check.png Check.png Check.png Check.png
Dashboards - Live Mode  Amount of time Live Mode is enabled for a Dashboard Seven days 30 days 30 days 30 days
Data Collection Collect data from one or more Sources (from both Installed and Hosted Collectors). Check.png Check.png Check.png Check.png
Data Forwarding Forward your logs to an S3 Bucket after Sumo Logic has ingested it. Upgrade required Check.png Check.png Check.png
Data Volume Index Provides information on data volume usage. Check.png Check.png Check.png Check.png
Documentation Access to Sumo Logic documentation through DocHub.   Check.png Check.png Check.png Check.png
Field Extraction Set up rules that parse out fields as log messages are ingested. Check.png Check.png Check.png Check.png
High Availability Built-in high availability service infrastructure. Check.png Check.png Check.png Check.png
Ingest Budgets Control the capacity of daily log ingestion volume sent to Sumo Logic from Collectors. Upgrade required Upgrade required Upgrade required Check.png
Library Save a search or a Dashboard and share it with everyone in your Sumo Logic account. Check.png Check.png Check.png Check.png
Log Data retention (Classic Accounts) Amount of time log data is stored in Sumo Logic. 7 days 30 days Based on subscription Based on subscription
Log Data storage (Cloud Flex Accounts) Amount of storage available. 4GB 30GB Based on subscription Based on subscription
Log Data volume Daily amount of log data sent to Sumo Logic. 500MB 
per day
1GB
per day*
Based on subscription Based on subscription
LogReduce  Use a Sumo Logic algorithm to reduce log lines into manageable patterns. Check.png Check.png Check.png Check.png
Metrics Search historical and near real-time metrics-based data.  Upgrade required Check.png Check.png Check.png
Metrics data retention Amount of time metrics data is stored in Sumo Logic following ingestion. Upgrade required Raw Data - 7 days
1 min resolution - 30 days
1 hr resolution - 1 year
Raw Data - 7 days
1 min resolution - 30 days
1 hr resolution - 1 year
Raw Data - 7 days
1 min resolution - 30 days
1 hr resolution - 1 year
Metrics volume Daily amount of metrics data sent to Sumo Logic. Upgrade required 1,000 Data Points per Minute (DPM) Based on subscription, plus up to 5,000 free DPM Based on subscription, plus up to 5,000 free DPM
Multi-site Aggregation Collect data across multiple infrastructures or environments. Check.png Check.png Check.png Check.png
Partitions Filter a subset of messages in an Index into a Partition on ingest. Upgrade required Check.png Check.png Check.png
Real Time Alerts Scheduled searches that run nearly continuously. Upgrade required Check.png Check.png Check.png
SAML Provision SAML-based SSO for your organization. Upgrade required Check.png Upgrade required Check.png
Scheduled Views Pre-aggregated Index of a subset of data. Upgrade required Check.png Check.png Check.png
Search Search historical and near real-time log-based data. Check.png Check.png Check.png Check.png
Search Job API Access resources and log data within Sumo Logic by third party scripts and applications. Upgrade required Check.png Upgrade required Check.png
Support Access to Sumo Logic technical Support. Upgrade required Check.png Check.png Check.png
Sumo Logic Apps Install out of the box applications from Sumo Logic into your account. QuickStart App only Check.png Check.png Check.png
Users (Classic Accounts) Administrators can set user privileges based on role access controls. Three users 20 users* Based on subscription Based on subscription
User and Role APIs Use our APIs to interact with the Sumo Logic platform. These are built with Swagger. Check.png Check.png Check.png Check.png

* Contact Sumo Logic Sales to customize your account to meet your organization's needs.

Account Capacity Limitations

  • An account that is within its limits is defined as using Reserved Capacity.
  • An account that is over its limits is defined as using On-Demand Capacity.

Collection Limitations

The maximum number of Collectors allowed per organization is 10,000.
The maximum number of Sources allowed on a Collector is 1,000.
The maximum number of Processing Rules allowed on a Source is 100.

Continuous Query Limitations

For all Sumo Logic account types (except for Sumo Logic Free) there is an overall limit of 200 continuous queries per Sumo Logic organization that can be run at one time. This includes Dashboard Panels, Alerts, and all other types of queries. 

Data Limits for Metrics

For billing and reporting purposes, data volume for metrics is measured in Data Points per Minute (DPM). When the DPM limit is exceeded, data is cached on the host and the Source is throttled. The calculation of DPM varies according to the type of metric Source. For details, see Data Limits for Metrics

Important notes on Sumo Logic Free accounts

Using a Free account is a great way to get to know Sumo Logic. While you're trying the Sumo Logic service, there are a few points that are important to be aware of:

  • Free accounts run on seven-day intervals. This means that over the course of seven days, you can't ingest more than a total of 3.5GB of log data.
  • If you begin to reach the 500MB daily limit, Sumo Logic sends an email to let you know. You can take action to reduce the amount of data you're uploading in order to stay below the limit.
  • If the 500MB limit is surpassed, you'll receive an email letting you know that data in the Sumo Logic Cloud can no longer be searched (but additional data is still collected). However, if the data limit is fully exceeded, data collection stops (in addition to search being disabled). Disabled features will be available after your usage falls below 4GB when averaged over seven days (this could take one day, or up to seven days, depending on the amount of data you've uploaded and where you've uploaded it).
  • In extreme situations, Free accounts may be disabled if the data volume continues to exceed the limits.
  • Free accounts are limited to 20 continuous queries, including Dashboard Panels.
  • Because Free accounts run on seven-day intervals, Dashboard Panel queries may not use a time range longer than seven days.
  • For Sumo Logic Apps, Free accounts are limited to install the Log Analysis QuickStart app.
  • The limitations of a Free account can't be changed, but you can upgrade to a Professional account at any time.
  • For information on throttling and account caps, see Manage Ingestion.

Important notes on Sumo Logic Trial accounts

Using a Trial account is a great way to learn about the advanced features of Sumo Logic. While you're trying the Sumo Logic service, there are a few points that are important to be aware of:

  • Trial accounts are allowed to burst up to 5GB a day for short periods.
  • For information on throttling and account caps, see Manage Ingestion.