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Sumo Logic

Unlock a User's Account

If a user tries to log into their account several times and fails, his or her account will be locked out for security reasons. The default configured lockout period is 30 minutes, which occurs after six failed login attempts within a 10-minute period. After the designated lockout period expires, the user's account is automatically unlocked. These default settings may be configured by an administrator using the Password Policy Settings

When a user is locked out of his or her account, Sumo Logic sends an email to the user notifying them of the lockout. 

At this time, an administrator can:

  • Allow the user to wait out the designated lockout period.
  • Optional: Manually unlock the account before the configured lockout period has expired. 

To unlock a user's account

  1. Go to Manage > Users and Roles > Users (Manage > Users in the classic UI). 
  2. Find the locked user's account, then click the More Actions menu.
  3. Click Unlock
  4. The user's account is unlocked, and Sumo Logic automatically sends an email to alert the user.