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View and Investigate Traces

You can visualize trace data through filtered trace lists and icicle charts. These visualizations will help you find and troubleshoot faulty transactions easily.

Traces page

Use Traces to search and view traces. To open, go to + New > Traces.

traces menu option.png

A new Traces page opens:


You can view traces in a Table.


Click on any row to open the Trace View. Traces are displayed in the following columns:

Column nameExample valueDescription
Trace IDffaf2f69ee8ad0c1The unique identifier of the trace.
Root ServiceapiThe service that started the trace.
Started At07/27/2020 09:01:04.533When the trace started.
Duration12.582 msThe amount of time the trace spans.
Number of spans35A trace consists of spans. This number tells you how many spans are in the trace.
Duration BreakdownbreakdownEach color indicates a service. The colors assigned to services are always the same on your account. You can change the color in the span summary tab after clicking on the individual span in trace view.
Hover over to view a percentage breakdown of how long each span covers in the trace.
Number of errors0The number of errors in the trace.
Status200The HTTP status code of the trace. A menu is available in this column when hovering on a row. The menu has an option to Show similar traces.

Trace query

A trace query allows you to search for traces representing transaction flows through your system using the following filters:

  • Root Service. name of the service that started the trace
  • Any Service. name of a service that took part in the trace
  • Duration. time in milliseconds of the trace
  • Number of spans
  • Number of errors

As well as any other metadata standard or custom we may find in spans.

All metadata in all spans are automatically indexed and searchable up to following limits:

  • up to 64MB of all metadata per each trace
  • up to 10000 unique tag names per retention period per org
  • up to 1024 unique tag names per trace
  • tags with names longer than 64 chars are not indexed 
  • tags with values over 4096 chars are not indexed
  • spanid and parentspanid are not indexed in Traces search, but searchable through Span analytics

To write a query, click on the Choose filters input line. You can select the desired filter type and value from the dropdown menu or manually type them. Multiple filters are allowed in a query row, AND is implicit.

You can add more queries by clicking the + icon on the right of the query row:
Add trace query.png

Each query is labeled with a letter, in the following screenshot the first query on the top row is labeled #A, the second query is labeled #B.


Use the eye icon to toggle the visibility of results from a query. When hidden, the traces returned from the query in the row are not displayed in your results.

Time range 

Results are returned for the time range selected. The traces available (retention) in Trace query is 15 days. Please note that queries above 7 days may be slower to load. See Time Range Expressions for details on defining a time range.


The results are not automatically updated. If you want to refresh traces, click the refresh button on the top right corner of the page.

Trace Duration Breakdown Chart


This chart helps you understand average trace durations in every time bucket as well as time every service contributed to the end to end duration. Use this chart to:

  • Quickly understand intermittent duration spikes or slowdowns
  • Immediately spot the offending service by comparing CPC contribution by service

For best results, filter your traces to represent similar traces (traces of same transaction like login). Running this chart for different transaction types will not provide the insights you want. For the same reason, running the chart for all data without any filters is disabled.

The height of the bar represents the average trace duration for each time bucket.

Each segment represent a Critical Path Contribution of each service from each trace. Services not present in certain traces do not contribute to the value.

Click on any of the color segments to focus on this service and drill down to selected timeframe.

Click and drag on the chart to zoom.

Multiple query rows are not supported currently. Charts shows data for first active (visible) row only.

Dashboard support

You can add Trace Duration Breakdown Chart as a dashboard panel. In other to do so - when adding a new panel to new or existing dashboard, pick Traces panel type, add required trace query filters and switch chart type to "Breakdown Chart" in Visual Settings > Chart type.

Trace View

Trace View shows the time flow of a single trace by its spans. To open, click on a trace row in the Traces table. Each color represents a different service.


Changes to the View are preserved when switching between other tabs.

  • Use your mouse to drag and zoom in and out. Or use the buttons in the bottom left to reset the view, zoom in, and zoom out.
  • You can click the Critical path contribution by service bar at the top to filter out the services that are of less interest. The critical path is the sequence of span segments that contribute to the total trace duration.
    critical path on trace view.png
  • Use the Error Spans Only toggle to hide or show error spans and the Hide all services button to hide services.
    toggle and button hide.png
  • Hover over a span to view the parent span relationship including the service, operation, relative start in milliseconds, and duration in milliseconds.

Details pane

Click on any span to open a side panel with details.

The details pane provides the following tabs:


The details of the span are provided.

To drill down further into your data, the Logs section has links to run searches against related log data. Top links for span/trace IDs work if you have span and trace IDs injected into logs. Lower section links are available and work automatically if SumoLogic Kubernetes Collection is installed.
Logs links.png

Service Color

The color of the Service can be changed by clicking the colored box and selecting a defined swatch or custom color.
service color traces span.png


Lists all of the related service entities involved in the span. When selecting a Span Event, the Metadata includes a Span Event section.



You can click on the clipboard icon to copy the value to your computer's clipboard.
clipboard option.png


The Entities tab provides troubleshooting links for related Entities and Environments, as well as any Monitors with a Critical, Warning, or Missing Data status that are tracking logs or metrics on the Entity.

Only entity types from a curated list are identified. The AWS, Kubernetes, Traces, and Host domains are supported.

The Infrastructure tab was renamed to Entities.
entities tab.png

To investigate, click the Open In button and select an icon to launch another feature against the entity or environment. An icon is not available if it is not a valid launch.
infrastructure tab with RCE link.png

Span Events

Span Events describe and contextualize the work being done under a Span by tracing and displaying that data in Trace Views. Events are optional time-stamped strings which are made up of timestamp, name, and (optional) key-value pair attributes. Select a marker in the timeline or a span to review the Span Event data. All details and attributes display in the Metadata tab with pop-up Details for additional event messages and attribute details. 

For example, during OpenTelemetry Java or Python auto-instrumentation, any exceptions may be traced and attach the exception details automatically onto the relevant span as a Span Event.

You can also manually create Span Events, such as this example from Ruby

Each event tracks a marker in the span timeline showing the start, end, and amount of passed time in a span. For many events that occur in spans, zoom in to expand and review event markers helping them to space out if overlapping or close together. As you hover and select events, associated spans highlight and provide a view of the event in all spans affected.

Select a span event marker span-event-marker.png in the timeline or a span with an event to see the Span Events section in the Metadata tab including:

  • Name for the event
  • Timestamp when it occurred
  • A metric or measurement
  • Additional attributes (short or long), displayed in multiple formats
  • Captured errors with codes and additional details if available


Details link displays if additional information is available that may be too large for the tab view area, such as a metric attributes and error messages. Click to review this information.



Tracing focuses on the parent-child relationship between spans which are described by a Span ID, a parent Span ID, and a Trace ID. You can establish more casual relationships between Traces using Span Links.

To give Spans context, links can point to Spans inside a trace or across different traces. For example, with links you can represent batch operations, where a Span is initiated by multiple initiating spans, each representing one item being processed in the batch. The links give you the relationship between the originating and the following trace. Span Links are added by tracing instrumentation at the client side and are automatically shown when detected in data. For details on configuring Span Links, see the OpenTelemetry specification.

You can copy the Span ID, by selecting the Clipboard icon next to the span link.

You can select the Traces icon to view all other traces that link to this Span ID, and it will take you to the Trace View with the linkedSpanId as a filter criteria.

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