DocuSign

The Sumo Logic app for DocuSign helps you monitor and secure your DocuSign account by providing real-time actionable insights into critical events, alerts, and user activity, allowing you to identify and address potential security threats before they can cause harm. With the DocuSign app, you can also protect data loss, identify suspicious activity, maintain the security of your DocuSign account, and prevent data breaches - all from a single, centralized platform.

The app leverages the DocuSign Monitor API to collect and analyze data from your DocuSign account, including document access and modification, user activity, authentication activity, and system events. You can set up custom alerts for critical events and user activity, and receive notifications in real-time when potential security threats are detected.

With the DocuSign app, you can:

• Monitor who accesses and changes important documents and detect any instances of unauthorized access or modifications to sensitive documents.
• Monitor user actions to identify any suspicious behavior, including attempts to access unauthorized data or engage in malicious activity.
• Monitor login activity to identify any abnormal or suspicious login attempts or unusual patterns of activity.
• Monitor system events for any signs of anomalies or potential security threats.
• Protect data loss by closely monitoring access, changes, and unauthorized activity.
• Analyze user behavior to identify potential security threats by looking for deviations from normal patterns of activity.

Log types

The DocuSign App for Sumo Logic uses Events and Alerts data to generate logs that can be used for monitoring and analysis.

Sample log messages

Sample Events Log Message

{
	"timestamp":"2023-03-03T09:10:06.0512813Z",
	"eventId":"a8010d32-b9f5-4948-9195-50c867d7c3a5",
	"site":"DEMO",
	"accountId":"8949bd2a-f1fc-4c95-ae8e-9e294b2af5b7",
	"organizationId":"9e294b2af5b7-f1fc-4c95-8949bd2a",
	"userId":"9cfb472b-ef1f-4116-8df2-17c53841fd6c",
	"integratorKey":"##DOCUSIGN_INTERNAL_NOT_USED##",
	"userAgent":"",
	"ipAddress":"162.248.186.11",
	"ipAddressLocation":{
		"latitude":47.6,
		"longitude":-122.33,
		"country":"india",
		"state":"gujarat",
		"city":"akota"
	},
	"object":"Account",
	"action":"UserAdded",
	"property":"",
	"field":"",
	"result":"",
	"source":"API",
	"referencedUserId":"2020ac66-26b5-4367-aff3-f33bd9a007b7",
	"proxyStatus":"",
	"proxyType":"",
	"proxyLevel":"",
	"latitude":47.6,
	"longitude":-122.33,
	"city":"akota",
	"state":"gujarat",
	"country":"india",
	"data":{
		"AffectedUserId":"2020ac66-26b5-4367-aff3-f33bd9a007b7",
		"AffectedMembershipId":"4da49358-8de5-4f62-9e9a-6029259723bc",
		"PermissionProfileId":"14414475"
	}
}

Sample Alerts Log Message

{
	"timestamp":"2023-02-20T10:42:19.8996904Z",
	"eventId":"285e7634-07fd-4877-ac12-b921d0e4b626",
	"site":"DEMO",
	"accountId":"",
	"organizationId":"7f46f1ee-828e-41d4-9d85-755fa1814fd4",
	"userId":"9cfb472b-ef1f-4116-8df2-17c53841fd6c",
	"integratorKey":"",
	"userAgent":"",
	"ipAddress":"103.108.207.58",
	"ipAddressLocation":{
		"latitude":23.02,
		"longitude":72.57,
		"country":"india",
		"state":"gujarat",
		"city":"ahmedabad"
	},
	"object":"Alert",
	"action":"IpAddressOutsideAllowedRanges",
	"property":"",
	"field":"",
	"result":"",
	"source":"Other",
	"referencedUserId":"",
	"proxyStatus":"",
	"proxyType":"",
	"proxyLevel":"",
	"latitude":23.02,
	"longitude":72.57,
	"city":"ahmedabad",
	"state":"gujarat",
	"country":"india",
	"data":{
		"EventIds":[
			"16b4a651-1e21-42a3-90ea-f5227224b591",
			"1addc090-d227-4166-a279-dc6c5277247b",
			"1e0f0d65-ab89-4b74-9f85-6f80b0cd59b4",
			"205bb7fe-bada-4331-bfcb-73a81d0bebfd",
			"260ff2b6-c818-409a-813b-91d4b5afee27",
			"374f01a9-c86e-4600-b8e5-d20cd699fc65",
			"3a28a286-b041-42e8-aaac-fdb8234951f1",
			"3bc218bd-b8d6-4861-b471-f642c4b5aaca",
			"40c2e748-bd09-45c9-958b-e89e3280f716",
			"44badf68-6b7b-4294-b6bb-e1943dc0095b",
			"88cd1d2f-87a5-49e5-92cf-39cdf9550be1",
			"897bf5dc-2902-4270-a67e-dfd25fe98893",
			"9cc9a7f1-a853-45ab-95c1-22c7e7834e1d",
			"aaf22d31-9afa-48f3-880e-6287e4179daf",
			"b4cc9614-6606-4fd9-86df-fad67b2f6181",
			"de8ebe47-9e94-42e4-86db-4d56f882ab0a",
			"e9e27037-213f-46db-9976-2b22c1b36bc9",
			"f767e823-9722-49ef-8da5-b0d9f8dd13b6"
		],
		"Count":"18"
	}
}

Sample queries

This section contains the sample queries of both the Events and Alerts.

User Access Controls

_sourceCategory="docusign_src"
| json "object","userId","eventId","action","property","source","ipAddressLocation.latitude","ipAddressLocation.longitude","result","ipAddressLocation.city","ipAddressLocation.state","ipAddressLocation.country","data" as object,user_id,event_id,action,property,source,latitude,longitude,result,city,state,country,data nodrop
| where object matches "{{object}}" and action matches"{{action}}" and source matches"{{source}}"
| where country matches "{{country}}" or isNull(country)
| where object matches("*Account*") or object matches("*Connect*") or object matches("*User*") or object matches("*PermissionSet*")
| where action matches("*Updated*")
| count_distinct(event_id) by _messageTime,object,action,property,data,source,result,city,state,country
| formatDate(toLong(_messageTime), "dd-MM-yyyy HH:mm:ss") as time
| if(isBlank(property),"nil",property) as property
| top 100 time,object,action,property,data,source,result,city,state,country by time

Alerts by Severity Over Time

_sourceCategory="docusign_src"
| json "object","userId","eventId","action","property","source","ipAddressLocation.latitude","ipAddressLocation.longitude","result","ipAddressLocation.city","ipAddressLocation.state","ipAddressLocation.country" as object,user_id,event_id,action,property,source,latitude,longitude,result,city,state,country nodrop
| where object matches "{{object}}" and action matches"{{action}}" and source matches"{{source}}"
| where country matches "{{country}}" or isNull(country)
| where object matches("*Alert*")
| lookup alert,object,ds_action,description,severity,severity_id from https://sumologic-app-data.s3.amazonaws.com/docusign_alert_lookup.csv on action = ds_action
| if(isNull(severity),"low",severity) as severity
| where severity matches "{{severity}}"
| timeslice 1d
| count_distinct(event_id) as frequency by _timeslice,severity
| fillmissing timeslice,values all in severity
| transpose row _timeslice column severity as low, medium, high

Installing the DocuSign app

To install the app, do the following:

1. Select App Catalog.
2. In the 🔎 Search Apps field, run a search for your desired app, then select it.
3. Click Install App.
   note

   Sometimes this button says Add Integration.

4. Click Next in the Setup Data section.
5. In the Configure section of your respective app, complete the following fields.
   1. Key. Select either of these options for the data source.
      • Choose Source Category and select a source category from the list for Default Value.
      • Choose Custom, and enter a custom metadata field. Insert its value in Default Value.
6. Click Next. You will be redirected to the Preview & Done section.

Post-installation

Once your app is installed, it will appear in your Installed Apps folder, and dashboard panels will start to fill automatically.

Each panel slowly fills with data matching the time range query and received since the panel was created. Results will not immediately be available, but will update with full graphs and charts over time.

Viewing DocuSign dashboards

All dashboards have a set of filters that you can apply to the entire dashboard. Use these filters to drill down and examine the data to a granular level.

• You can change the time range for a dashboard or panel by selecting a predefined interval from a drop-down list, choosing a recently used time range, or specifying custom dates and times. Learn more.
• You can use template variables to drill down and examine the data on a granular level. For more information, see Filtering Dashboards with Template Variables.
• Most Next-Gen apps allow you to provide the scope at the installation time and are comprised of a key (_sourceCategory by default) and a default value for this key. Based on your input, the app dashboards will be parameterized with a dashboard variable, allowing you to change the dataset queried by all panels. This eliminates the need to create multiple copies of the same dashboard with different queries.

Overview

The DocuSign - Overview dashboard gives you information about the records of recently added users and administrators. It gives insights regarding total alerts fired, new templates created, envelopes signed, documents downloaded, and new groups created in the organization. It also provides geo-location and trends of all the events. The app visualizes the distribution of all the operations happening in the organization.

In addition to the above, the app summarizes the most frequent events, alerts, sources, activities from high-risk countries, and document modifications. Overall, this dashboard offers comprehensive information about the team's activity and facilitates efficient monitoring of various important events.

Alerts

The DocuSign - Alerts dashboard keeps track of when some bulk action is performed or multiple login sessions from different locations happen. Also, it gives you insights about high, medium, and low alerts. It further summarizes all the alerts based on their severity over time.

Users

The DocuSign - Users dashboard gives you detailed information regarding the operations performed by the users of the organizations. It gives you the geo-locations of all the user logins and login activity from high-risk locations. Also, it gives visibility into user login activity and distribution of sources of user activity. Furthermore, it summarizes the critical updates in settings, roles, and permissions.

Upgrade/Downgrade the DocuSign app (Optional)

To update the app, do the following:

1. Select App Catalog.
2. In the Search Apps field, search for and then select your app.
   Optionally, you can identify apps that can be upgraded in the Upgrade available section.
3. To upgrade the app, select Upgrade from the Manage dropdown.
   1. If the upgrade does not have any configuration or property changes, you will be redirected to the Preview & Done section.
   2. If the upgrade has any configuration or property changes, you will be redirected to Setup Data page.
      1. In the Configure section of your respective app, complete the following fields.
         • Key. Select either of these options for the data source.
           • Choose Source Category and select a source category from the list for Default Value.
           • Choose Custom and enter a custom metadata field. Insert its value in Default Value.
      2. Click Next. You will be redirected to the Preview & Done section.

Post-update

Your upgraded app will be installed in the Installed Apps folder, and dashboard panels will start to fill automatically.

note

See our Release Notes changelog for new updates in the app.

To revert the app to a previous version, do the following:

1. Select App Catalog.
2. In the Search Apps field, search for and then select your app.
3. To version down the app, select Revert to < previous version of your app > from the Manage dropdown.

Uninstalling the DocuSign app (Optional)

To uninstall the app, do the following:

1. Select App Catalog.
2. In the 🔎 Search Apps field, run a search for your desired app, then select it.
3. Click Uninstall.