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Multi-Account Access


Sumo Logic now supports custom subdomains and recommends that as the best approach to providing access to multiple accounts: you can configure a custom subdomain for each of your Sumo Logic accounts. For more information, see Set up a custom subdomain.

Multi-account access allows you to log into multiple Sumo Logic accounts (also called organizations) using one username (email address) and password. If the same username already exists in more than one Sumo Logic organization, the accounts are linked automatically. No action is required, though initially, you will be asked to change your password. When you do, this will become your multi-account password.

After you log into Sumo Logic, in the menu under your name, you will see the list of organizations that you can access under Switch Org. To change organizations, select a new organization from the list. 

When you log out of Sumo Logic, then log back in again, you will be redirected to the last organization you were logged into. 

If a user belongs to two different Sumo Logic organizations, they will each count as one allocated user for each organization.

For multi-account to work, your username (email address) must be the same in the different organizations. If multi-account isn’t working for you, make sure your usernames match in the organizations.

If you would still like to have an account that is separate from your Sumo Logic Multi-account, simply use a different email address. This way, you can keep this account separate from your Multi-account username and password.


Your account owner can change the organizations' display name on the Account page. For more information, see Cloud Flex Legacy Accounts or Sumo Logic Credits Accounts, depending on your Sumo Logic packaging.

Single account users are unaffected by multi-account Access, and will not see this option in the UI.

Log in using Multi-account Access

  1. Log in with your email and password.
  2. You will be asked to change your password. This new password will be your multi-account password.
  3. In the UI, hover over your name to display the menu. Under Switch Org, select a different organization from the list.
  4. You are logged into the second organization.
  5. After you log out, when you return, you will be redirected into the organization you were most recently logged into. You can now change between organizations at any time using the same username and password.

Inviting a New User to an Organization

When an admin invites a new user to a Sumo Logic organization for the first time, the user will receive an email that includes their username and a temporary password.

If that admin invites the same user to a second organization, the user will receive an email that includes their username, and directs them to use their existing (multi-account) password, as shown.

Multi account email

Multi-account and SAML

Multi-account access depends on a username and password to verify your access to multiple accounts. When you log into a session using SAML, you will not see your multi-account options because Sumo cannot verify your access to those other accounts.

To view multiple orgs with the same email address, you can log out of your SAML session and use your Identity Provider (IdP) to log into the other org.

As an administrator using SAML, if you have users that need to view and switch their account access from one account to another from the Sumo interface, you will need to set them up as whitelisted users on the SAML page and let them log in using a username and password.

Multi-account, Password Policies, and Web Session Timeouts

Sumo Logic Multi-account users may have access to organizations that use different Password Policies. With Multi-account, the password policy data from different organizations is centralized.

To access the Password Policy page, in the main Sumo Logic menu select Administration > Security > Password Policy.

In the Password Policy page, you can set the following account settings:

  • Passwords expire in (days)
  • Password reuse after (number of unique passwords you must use before you can reuse an old password)
  • Users locked out after (attempts, time window, and lockout period)

When a user attempts to log in and fails with Multi-account, that user is limited to the most restrictive policies set across those organizations:

  • Passwords expire in will use the minimum time set across all organizations.
  • Password reuse after will use the largest number across all organizations.
  • Users locked out after will take the fewest attempts over the longest time window and then be locked out for the longest period.

Users should be aware that one organization might require only four unique passwords whereas another organization might require 10 unique passwords. As a result, whenever they change their password, they cannot reuse any of the previous 10 passwords.

When you take advantage of Multi-account access and switch to an organization with a shorter session timeout, you will need to re-enter credentials if you have been idle for a period exceeding the session timeout, even if it was much earlier in their session. While it may seem confusing to have different organizations with different timeouts, this is the most secure way to handle this case for Multi-account access. 

Multi-account and Collectors

For Multi-account users, Collector registration with username and password is no longer supported. Multi-account users must use the token or accessid/access key option. 

Multi-account and APIs

With Multi-account, to use the API, like with Collectors, you will not be able to log in using a username and password. You will be required to use an Access ID and Access Key.

This is due to the fact that Access IDs and Access Keys are tied to an organization, and they are required so that an API request will have the correct context.

API requests made with multiple accounts using only a username and password  will be rejected for insufficient authentication (401).

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