ConnectWise Manage

Version: 1.3
Updated: Oct 29, 2024

Create, update, search, and gather ticket information from ConnectWise.

Actions

• List Tickets (Notification) - Gather all available tickets.
• Get Ticket (Notification) - Gather information on a specific ticket.
• Search Ticket (Notification) - Search for a specific ticket.
• Create Ticket (Notification) - Create a new ticket.
• Update Ticket (Notification) - Update an existing ticket.
• Add Notes To Ticket (Notification) - Add a note to the ticket.
• List Ticket Notes (Notification) - Gather all ticket notes.

Configure ConnectWise Manage in Automation Service and Cloud SOAR

Before you can use the integration, you must configure it so that the vendor can communicate with Sumo Logic. For general guidance, see Configure Authentication for Integrations.

1. Access App Central and install the integration.
2. Select the installed integration in the Integrations page.
   Classic UI. In the main Sumo Logic menu, select Automation and then select Integrations in the left nav bar.
   New UI. In the main Sumo Logic menu, select Automation > Integrations. You can also click the Go To... menu at the top of the screen and select Integrations.
3. Select the integration.
4. Hover over the resource name and click the Edit button that appears.
   
5. In the Add Resource dialog, enter the authentication needed by the resource. When done, click TEST to test the configuration, and click SAVE to save the configuration.

For information about ConnectWise Manage, see the ConnectWise website.

Change Log

• September 17, 2019 - First upload
• July 11, 2023 (v1.1) - Updated the integration with Environmental Variables
• September 4, 2023 (v1.2)
  • integration refactored
  • renamed Get Tickets action to List Tickets
  • added new actions: Add Notes To Ticket, List Ticket Notes
  • removed Get Tickets Daemon
• October 29, 2024 (v1.3) Beta Release
  • Added the "Priority" field to the Create Ticket and Update Ticket actions.