FreshDesk

Version: 1.1
Updated: Jun 30, 2023

Interact with FreshDesk contacts and tickets.

Actions

Get All Agents (Enrichment) - Gather a list of all available agents.
List Canned Response Folders (Enrichment) - Gather a list of canned response folders.
Get Canned Response In Folder (Enrichment) - Gather information from a specific canned response folder.
Get All Contacts (Enrichment) - Gather a list of all available contacts.
Get Groups (Enrichment) - Gather a list of all available groups.
Get Ticket Conversations (Enrichment) - Get a specific ticket conversation.
View Ticket (Enrichment) - View details of a specific ticket.
Get All Tickets (Enrichment) - Get all tickets.
Add Reply (Containment) - Add a replay to an existing conversation.
Create Note (Containment) - Create a new note.
Create Ticket On FreshDesk (Containment) - Create a new ticket in FreshDesk.
Create Ticket With Attachment (Containment) - Create a new ticket with an attachment.
Delete Ticket (Containment) - Delete an existing ticket.
Update Ticket On FreshDesk (Containment) - Update a specific ticket in FreshDesk.