IBM Maximo
Version: 1.3
Updated: Jul 07, 2023
The IBM Maximo is a single, integrated cloud-based platform that uses AI, IoT and analytics to optimize performance, extend asset lifecycles, and reduce operational downtime and costs.
Actions
- Get Ticket Details (Enrichment) - Get details about a ticket by ticket unique ID (uid).
- Create Ticket (Notification) - Create a ticket.
- Update Ticket (Notification) - Update an existing ticket by ticket unique ID (uid).
- Close Ticket (Containment) - Close ticket by ticket unique ID (uid).
- List Tickets (Enrichment) - Retrieve a list of tickets, filtering is possible by providing filter key/value pair.
IBM Maximo in Automation Service and Cloud SOAR
- Access integrations in the Automation Service or Cloud SOAR.
- After the list of the integrations appears, search for the integration and click on the row.
- The integration details will appear. Click on the "+" button to add new Resource.
- Populate all the required fields (*) and then click Save.
- Host. Host for API.
- Username. Username you use to log in into the system.
- Password. The password of your email.
- Additionally, if need you to, you can populate the query daemons.
- To make sure the resource is working, hover over the resource and then click the pencil icon that appears on the right.
- Click Test.
- You should receive a successful notification in the bottom right corner.
Change Log
- March 30, 2022 - First upload
- July 6, 2023 (v1.1) - Updated the integration with Environmental Variables
- July 7, 2023 (v1.3) - Changed action type to Notification for:
- Create Ticket
- Update Ticket