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Micro Focus Service Management


Version: 1.1
Updated: Jul 06, 2023

ESM SaaS is an analytics-driven enterprise service management solution that combines these key application areas: IT Service Management (ITSM), IT Asset Management (ITAM), Extended Service Management (XSM), and Universal Discovery and CMDB. ESM has fully functioning out-of-the-box processes and workflows that are ready to be used and allows for a further extension of applications via an easily extendable and fully codeless studio functionality.


  • Micro Focus Create Incident (Containment) - Create a new incident.

Micro Focus Service Management in Automation Service and Cloud SOAR

  1. Access integrations in the Automation Service or Cloud SOAR.
  2. After the list of the integrations appears, search/look for the integration and click on the row.
  3. The integration details will appear. Click on the "+" button to add new Resource.
  4. Populate all the required fields (*) in the resource.
    • Label. The name for the resource
    • API URL. The API URL ''.
    • Username. The Micro Focus account username.
    • Password. The Micro Focus account password.
    • Tenant ID. the Micro Focus tenant ID.
  5. Click SAVE.
  6. To make sure the resource is working, hover over the resource and then click the pencil icon that appears on the right.
  8. You should receive a successful notification in the bottom right corner.

Change Log

  • July 1, 2022 - First upload
  • July 6, 2023 (v1.1) - Updated the integration with Environmental Variables
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