Neurons ITSM
Version: 1.1
Updated: Jul 06, 2023
Ivanti Neurons ITSMis IT service management solution that transforms help desks and support teams into strategic business.
Actions​
- List Incidents (Enrichment) - Fetches all records for incidents.
- Create Problem (Containment) - Creates problem.
- Create Change (Containment) - Creates change.
- Create Incident Neurons ITSM (Containment) - Creates incident.
- Close Incident (Containment) - Close an incident using a quick action.
Neurons ITSM configuration​
To access Neurons for ITSM specify the URL for your tenant that has been sent to you by email.
To view your API Key from the Configuration Console, click Configure > Security Controls > API Keys to open the API Keys workspace. The application displays the API keys. Copy your key.
Neurons ITSM in Automation Service and Cloud SOAR​
- Access integrations in the Automation Service or Cloud SOAR.
- After the list of the integrations appears, search for the integration and click on the row.
- The integration details will appear. Click on the "+" button to add new Resource.
- Populate all the required fields (*) and then click SAVE.
- Tenant URL. Enter your tenant url.
- API Key. The API Key you copied earlier.
- To make sure the resource is working, hover over the resource and then click the pencil icon that appears on the right.
- Click TEST.
- You should receive a successful notification in the bottom right corner.
Change Log​
- August 25, 2022 - First upload
- September 1, 2022 - New Logo
- July 6, 2023 (v1.1)
- Updated the integration with Environmental Variables
- Changed type to Notification for following actions:
- Create Change
- Create Incident Neurons
- Create Problem