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Citrix Cloud Source


The Citrix Cloud source collects the system, operation, and session logs using the Citrix Cloud API and Citrix DaaS REST API to Sumo Logic. Citrix Cloud is a workspace management platform for IT administrators to design, deliver, and manage virtual desktops and applications, and other services, such as file sharing, on any device.


  • The System logs are obtained using the Citrix Cloud API.
    • To collect System logs from the Citrix Cloud platform, you must have an authorized Citrix Cloud account.
    • Citrix Cloud APIs use an OAuth 2.0 authorization token to make authorized API calls.
  • The Operation and Session logs are obtained using the Citrix DaaS REST API.
    • To collect these logs, one needs to have a Citrix Cloud account with the DaaS Service enabled. Make sure this by signing in to the Citrix Cloud platform and checking the home page. Look for the presence of the DaaS service in the My Services section. If it is not listed, then you need to purchase this service to collect the Operation and Session Logs.

Data sources

  • System Log API. This API provides logs related to the administrator and secures client operations. It allows you to monitor activities in the Citrix Cloud, providing insights into what changes are made and who initiated those changes.
  • Operation Log API. This API provides logs related to configuration changes within a customer site. Two types of logs are available:
    • Config Operation Log API. This API provides logs that give a high-level summary of configuration operations within a customer site.
    • Low-Level Operation Log API. This API provides detailed logs about specific configuration operations and offers in-depth insights into the low-level details of a particular operation.
  • Session Log API. TThis API provides details about all the sessions in the Citrix Cloud, captured through the Citrix Monitor Service.

Metadata Field

Metadata field will be set, if the integration is configured with the SIEM forward option. See Metadata Field table below:

Field NameValue
_siemparser/Parsers/System/Citrix/Citrix Cloud C2C


In this configuration, you will set up the Citrix Cloud source account and configure it to be authorized and authenticated to use system logs and alerts from Citrix Cloud API. To obtain the Citrix Cloud auth token, you will need the following parameters:

Base URL

The Base URL is the URL where your Citrix Cloud account is located. To get the base URL, follow the steps below:

  1. Log in to the Citrix Cloud application.

  2. At the top of the browser, you will see the Base URL inside the address bar.

  3. Choose the Base URL from the table below. The following table contains the base URLs based on the location of your Citrix Cloud account:

    Server locationServer located atBase URLs
    US ServerUnited States
    APAC ServerAsia Pacific South
    EU ServerEuropean Union
    JP ServerJapan

API client

The API security token is used to authenticate with Citrix Cloud API. After successfully creating the API client, you will get the Client Id, Client Secret, and Customer Id. To get the Citrix Cloud API token, follow the steps below:

  1. From the Citrix Cloud Console, navigate to the <navigation-button.png> menu icon.

  2. Select the Identity and Access Management option from the menu.


    If this option does not appear, you may not have adequate permissions to create an API client. Contact your administrator to get the required permissions.

  3. Select the API Access tab.

  4. Give a name to your Secure Client, and click Create Client.

  5. A dialogue box will appear notifying you that your Client ID and Secret key have been successfully created. You can download or copy and paste the Client Id and Secret key to a folder location because you will need them when creating the Citrix Cloud-to-Cloud Source.

  6. After closing the previous dialogue box, copy and paste the Customer Id, which is written straight above the Create Client button, into a folder. Look at the red highlighted box.


A Citrix Cloud Source tracks errors, reports its health, and start-up progress. You’re informed, in real-time, if the Source is having trouble connecting, if there's an error requiring user action, or if it is healthy and collecting by utilizing Health Events.

A Citrix Cloud Source goes through the following states when created:

  1. Pending. Once the Source is submitted, it is validated, stored, and placed in a Pending state.
  2. Started. A collection task is created on the Hosted Collector.
  3. Initialized. The task configuration is complete in Sumo Logic.
  4. Authenticated. The Source successfully authenticated with Citrix Cloud.
  5. Collecting. The Source is actively collecting data from Citrix Cloud.

If the Source has any issues during any one of these states, it is placed in an Error state.

When you delete the Source, it is placed in a Stopping state. When it has successfully stopped, it is deleted from your Hosted Collector.

On the Collection page, the Health and Status for Sources is displayed. Use Health Events to investigate issues with collection. You can click the text in the Health column, such as Error, to open the issue in Health Events to investigate.

Set up Citrix Cloud Source

When you create a Citrix Cloud Source, you add it to a Hosted Collector. Before creating the Source, identify the Hosted Collector you want to use or create a new Hosted Collector. For instructions, see Configure a Hosted Collector.

To configure the Citrix Cloud API:

  1. In Sumo Logic, select Manage Data > Collection > Collection
  2. On the Collectors page, click Add Source next to a Hosted Collector.
  3. Select Citrix Cloud icon.
  4. Enter a Name to display for the Source in the Sumo Logic web application. The description is optional.
  5. (Optional) For Source Category, enter any string to tag the output collected from the Source. Category metadata is stored in a searchable field called _sourceCategory.
  6. (Optional) Fields. Click the +Add Field link to define the fields you want to associate. Each field needs a name (key) and value.
    • green check circle.png A green circle with a check mark is shown when the field exists in the Fields table schema.
    • orange exclamation point.png An orange triangle with an exclamation point is shown when the field doesn't exist in the Fields table schema. In this case, an option to automatically add the nonexistent fields to the Fields table schema is provided. If a field is sent to Sumo Logic that does not exist in the Fields schema it is ignored, known as dropped.
  7. Base URL. Choose the URL where your Citrix Cloud account is located. See Base URL section to know your base URL.
  8. Customer ID. Enter the Customer ID you generated and secured from the API Client section in step 6.
  9. Client ID. Enter the Client ID you generated and secured from the API Client section in step 5.
  10. Client Secret. Authenticate your account by entering your Secret API key. Enter the Secret key you have generated and secured from API Client section in step 5.
  11. Supported APIs to Collect. Select any or all of the data sources such as System Logs, Operation Logs, Monitor Data Session Logs. By default, the System Logs data source will be selected.
  12. When you are finished configuring the Source, click Save.

Error types

When Sumo Logic detects an issue, it is tracked by Health Events. The following table shows three possible error types. It tells the reason for the error, if the source attempts to retry, and the name of the event log in the Health Event Index.

TypeReasonRetriesRetry BehaviorHealth Event Name
ThirdPartyConfigNormally due to an invalid configuration. You'll need to review your Source configuration and make an update.No retries are attempted until the Source is updated.Not applicableThirdPartyConfigError
ThirdPartyGenericNormally due to an error communicating with the third-party service APIs.YesThe Source will retry indefinitely.ThirdPartyGenericError
FirstPartyGenericNormally due to an error communicating with the internal Sumo Logic APIs.YesThe Source will retry indefinitely.FirstPartyGenericError

Restarting your Source

If your Source encounters ThirdPartyConfig errors, you can restart it from either the Sumo Logic UI or Sumo Logic API.


To restart your source in the Sumo Logic platform, follow the steps below:

  1. Open the Collection page, and go to Manage Data > Collection > Collection.
  2. Select the source and click the information icon on the right side of the row.
  3. The API usage information popup is displayed. Click the Restart Source button on the bottom left.
  4. Click Confirm to send the restart request.
  5. The bottom left of the platform will provide a notification informing you the request was successful.


To restart your source using the Sumo Management API, follow the instructions below:

  • Method: POST
  • Example endpoint:{collector_id}/sources/{source_id}/action/restart

Sumo Logic endpoints like are different in deployments outside us1. For example, an API endpoint in Europe would begin A service endpoint in us2 (Western U.S.) would begin For more information, see Sumo Logic Endpoints.

JSON configuration

Sources can be configured using UTF-8 encoded JSON files with the Collector Management API. See how to use JSON to configure Sources for details. 

configJSON ObjectYesContains the configuration-parameters of the
schemaRefJSON ObjectYesUse {"type":"Citrix Cloud"} for Citrix Cloud Source.not modifiable
sourceTypeStringYesUse Universal for Citrix Cloud Source.not modifiable

Config Parameters

nameStringYesType the desired name of the Source and it must be unique per Collector. This value is assigned to the metadata field _sourcemodifiable
descriptionStringNoType the description of the Source.modifiable
categoryStringNoType the category of the source. This value is assigned to the metadata field _sourceCategory.modifiable
fieldsJSON ObjectNoJSON map of key-value fields (metadata) to apply to the Collector or Source. Use the boolean field _siemForward to enable forwarding to SIEM.modifiable
baseURLStringYesRegion URL of the Citrix Cloud application.modifiable
customerIDStringYesCustomer ID of the environment.modifiable
clientIDStringYesClient ID for the API client.modifiable
clientSecretStringYesClient Secret for the API client.modifiable
supportedAPIArrayYesSelect any of the given data sources or all the data sources, such as System Logs, Operation Logs, Monitor Data Session Logs.modifiable

JSON example

"api.version": "v1",
"source": {
"config": {
"name": "Citrix Cloud Source",
"description": "Description",
"category": "Source Category",
"baseUrl": "",
"type":"Citrix Cloud"


This section provides information on how to troubleshoot failures while configuring our Citrix Cloud Source.

Authentication API error

Error message

"error": "invalid_client",
"error_description": "Invalid client id or client secret."


Make sure that you have used the correct baseURL, clientId, and clientSecret while configure the source.

System Logs API errors

Error message

"statusCode": 500,
"message": "Internal server error",
"activityId": "XXXXXX"


Make sure that you have used the correct baseURL is used to configure the source.

Error message

"type": "",
"detail":"Missing or invalid authentication details",
"parameters": [
"name":"reason","value": "invalid"


Make sure that you have used the correct customerId is used to configure the source.

SiteID, Operation Logs, and Low-Level Operation Logs API error

Error message

"statusCode": 500,
"message": "Internal server error",
"activityId": "XXXXXX"


  • Make sure that you have used the correct customerId and baseURL are used to configure the source.
  • Make sure that the provided customerId has the DaaS Service enabled. Refer Prerequisites section.

Session Logs API error

Error message

Access denied to query Monitor objects : Invalid Customer.


  • Make sure that the correct customerId and baseURL are used to configure the source.
  • Make sure that the provided customerId has the DaaS Service enabled. Refer Prerequisites section.
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